QUESTIONS & ANSWERS

HOW TO BECOME A SELLER?

First you have to sign up with Tekkicart as a SELLER.
Go to www.tekkicart.com -> SHOP REGISTRATION or BECOME A SELLER in the head navigation -> SIGN UP as SELLER.

After that you can log in to your seller account (in the main navigation SHOP LOGIN) which leads you to your seller dashboard where you have to complete more infos about your business. Now you are ready to list your products.

While you log in the first time into the Seller Dashboard the Setup-Wizard comes up. In seldom cases the Setup-Wizard causes an error. If that happens, then please try again to login, but ignore the Wizard by skipping the next steps with the lower right button, starting with NOT RIGHT NOW until you reach the Seller-Dashboard.

If you want become a trusted verified seller, then you have to send us your business registration documents to prove that you have a legit running business. After we can confirm this registration, this status will be displayed in your shop with Tekkicart and shows buyers that they are dealing with a 100% legit business and that evokes trust.

HOW TO ORDER AS A BUYER?

While visiting our online shopping platform www.tekkicart.com you can browse through the items/articles of all sellers which are randomly displayed on the main page. As alternative you choose in the right navigation bar under OUR SHOPS a seller of your choice and you will be redirected to this specific seller shop inside of Tekkicart. In this seller shop you can see only the items of this specific seller. Functions like Wishlist which you can send to family or friends expand your user experience.

After you are done and the items are in the cart, you can go to your CART or directly to the CHECKOUT where  the address for delivery and the mode of payment are waiting to be filled out. Please be aware that you need first to fill out your address before COD becomes visible as payment option. The delivery fee is not visible and after your order request it will be manual to the lowest price calculated. The price for delivery depends on distance, weight and the transportation method. Multi-seller-orders will be calculated by each seller on their own with their respective fees. Press the order button to begin the order process. Please don’t transfer any money yet until we give you shortly after the final order confirmation including the acutal calculated delivery fee. If you choose Cash on Delivery (COD) then you pay the total amount after receiving your orders to the courier. If you choose Online Payment e.g. Gcash or Online Banking, then you see there already the information to which account numbers you can send the total amount to fulfill your payment. Please use your name and order confirmation number as remark. Your order will only be processed after successful online payment.

From this point on the seller prepares your order as fast as possible and send the items via Delivery Service on its way from store to door. When the items arrive with Cash on Delivery (COD) then you have to pay the total order amount to the Delivery Service provider. If you paid already with online payment e.g. Gcash or online bank transfer then congratulations and enjoy your order.

In case of late cancelation after your order is already in transit, you the buyer still have to pay the Delivery Fees to the Delivery Service provider according our Terms & Conditions which you agreed on.

CAN I ORDER FROM MORE THAN ONE SELLER AT THE SAME TIME?

Yes – you can. But be aware that each additional seller in your order process generates additional fees, due to the fact that usually each seller sends the items out and the Delivery Service Provider has to pick your orders up from different locations of the city to be able to deliver to your door step. Please consider a higher Delivery Fee when you want to order from more than one seller.

HOW LONG WILL IT TAKE FOR MY ORDERS TO ARRIVE?

Several factors play into this. The factors could be how fast the seller can prepare the order for you, traffic, lack of drivers delivering out, distance, lack of stock etc.
Please be ensured that all sellers do their best to prepare and deliver your order as fast as possible. Usually the orders from the same city take between 1 hour up to 3 hours, some may have next day delivery. Orders from other cities nationwide can take up to 2-5 days. If you feel it takes too long to get the status of your order, then please contact the seller and state your order confirmation number including your name. The sellers contact details can be found on the order confirmation which you received by email or in the sellers Tekkicart store. If you don’t get infos back from your seller then please feel free to contuct Tekkicart to assist you in this.

I MADE A MISTAKE WITH MY ORDER AND WANT TO CANCEL!

That can happen. You can cancel anytime your order. The best way is to reach out to the seller to cancel directly. Please state your order number and name. Seller contact details can be seen on the order confirmation or in his Tekkicart store.
If you cancel too late and the order is already on the way with the delivery service, then your order may be canceled and returned but you have to pay the Delivery Fees to the Delivery Service as you have agreed to our Terms & Conditions while submitting your order.

WHAT TO DO WHEN I HAVE PROBLEMS WITH A SELLER OR DELIVERY SERVICE!

If there are problems with a seller, delivery service or other occurances then please contact Tekkicart from Monday – Saturday 9am – 4pm:
Phone: (+63) 0917 324 1724
Email: contact@tekkicart.com
or with private message in Facebook.

We will do our best to assist you with your problems.

DOES TEKKICART CHARGES ANY FEES?

Buyers are free of fees buying from our Vendor-Shops.
Seller can sign up for free to use our Multi-Vendor-Platform and display products in their own Tekkicart-Shop. The only fees we charge are when items are sold. The Service Fee of currently 2% (any category) is paid by the seller to Tekkicart to maintain the service and operations we provide for sellers and advertise them on our Facebook. We present the items of our sellers on our easy-to-browse shopping platform, where buyers can search and order simply and conveniently from home without having to leave their house at good or bad weather. No stress with losing time in traffic and being out of home. We take care of all this for you from store to door: ordering, processing, managing, delivering, payment confirmations – a stress-free shopping experience for you and your buyers.